SHIPPING & RETURNS

DELIVERY

Packages are delivered free of charge in BE and NL from € 100. You can choose from the following options for Belgian shipments:

  • DPD collection point in your area: € 4.90. Your package will remain at the collection point for 7 days. If you do not pick up the package on time, it will be returned to us. The shipping costs for resending the package will be charged.

  • Bpost delivery at home or at the office: 5.50 €. We ship your package to the specified delivery address. Deliveries are made from Monday to Friday. Deliveries to a collection point also take place on Saturdays.

  • Pick up in Brecht: please always make an appointment in advance via info@hello-enzo.com or via whatsapp 0498106030.

  • DPD collection point in your area: € 4.90. Your package will remain at the collection point for 7 days. If you do not pick up the package on time, it will be returned to us. The shipping costs for resending the package will be charged.

  • Bpost delivery at home or at the office: 5.50 €. We ship your package to the specified delivery address. Deliveries are made from Monday to Friday. Deliveries to a collection point also take place on Saturdays.

  • Pick up in Brecht: please always make an appointment in advance via info@hello-enzo.com or via whatsapp 0498106030.

RETURNS

You have the right to withdraw from the agreement within 14 calendar days, without giving reasons. Personalized products, products from our sale department, pacifiers or items that are specially made to measure cannot be returned. The withdrawal period expires 14 calendar days after the day on which you take physical possession of the good.

 

The items must be returned in their original condition and packaging, with all accessories and instructions for use supplied. Upon receipt of your return, you can choose another item or we will send you a gift card worth the original order value.

 

How do you proceed:

 

  1. Register your return via info @ hello- enzo.com stating your name, order number and reason for return.

  2. Return the product unused in the original packaging stating your name and order number (return shipping is at your expense)

  3. Upon receipt, we will send you an online gift card or the items you would like instead

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